FAQ

Frequently Asked Questions

Here you will find answers to questions you might have from ways to purchase, to choosing a patina, to shipping information.

Purchasing

You can order online or by email or phone.

Online: Visit www.capronicollection.com

Phone: Call 781-933-2455 Monday-Friday from 9:30 AM - 4:30 PM EST

Email: contact@capronicollection.com. You can also download our PDF order form.

It is best to contact us directly to place your order using a purchase order. Note that educational institutions receive our 10% school discount which needs to be manually applied.

Visit the Patina Options page or contact us with questions. Each and every piece is custom finished; a slight variation in color from order to order is to be expected.

Please be sure to specify finish/patina when ordering. When ordering online, you will select the patina before adding the item to your cart. Select an option from the “Patina” section above the quantity selection tool.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure. Learn more about our store's safe checkout experience (powered by Shopify) here.

We accept payments from major credit card companies including Visa, Mastercard, Discover, and American Express as well as PayPal. If ordering by phone, fax, or email or in person, we also accept cash or checks.

You can read our Terms of Service here. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

For all Massachusetts sales we charge 6.25%. For all other states please inquire.

All orders must be prepaid except for those with an official purchase order in which case Terms are Net 30. Purchase orders may be submitted by educational institutions, municipalities, and like institutions.

Yes, there is a 10% discount with an official school purchase order and Tax ID number. Please contact us to place your order.

Please contact us directly for this information.

We do not sell wholesale at this time.

Our entire catalog is online. We do not have a printed catalog.

Yes, however selection is limited to what is on hand. These casts are usually discounted from 20-50%, not including shipping if applicable, depending on the cast and its condition. Please contact us to see what might be available.

Shipping & Pickup

Most items will ship within a few days to 3 weeks since our reproductions are made to order and hand cast. FedEx ground transit in the United States can take up to approximately 5 business days. For Alaska, Hawaii, and the U.S. territories and internationally, the transit time is longer depending on distance from our location in Massachusetts.

Please open and inspect items within 48 hours of delivery to check for damage in transportation. Further information about what to do when a piece is damaged in transportation is below under “What if a cast gets damaged in shipment?”

Shipping costs are not included in the price of the item. Packing and insurance are included in the price of the item. Customers in the contiguous United States receive free shipping automatically at checkout (see possible surcharge details under “How do you ship large items in the U.S.?”), and customers in Alaska, Hawaii, and the U.S. territories and international customers can find shipping options in the checkout process. For further information on international shipping and U.S. services, please see below.

Shipping is automatically calculated at checkout. Customers in the contiguous United States receive free shipping. Note that an oversized item – typically an item weighing more than 150 pounds when packaged – will not populate a shipping rate because it may have to ship via a freight carrier. In this case, please contact us for a quote. If ordering by phone, fax, or email, we will calculate the shipping.

Yes, we offer free shipping to customers in the contiguous United States. Please see possible surcharge details under “How do you ship large items in the U.S.?”. If ordering online, shipping is automatically calculated at checkout.

Since we only ship via FedEx, your shipping address cannot include a United States Postal Service post office box. Please use your street address.

Packages with a value over $500 are automatically designated as requiring a signature by FedEx. If you do not want this delivery feature, please make a note in your cart prior to checkout or let us know when ordering by phone, email, etc.

We ship most items via FedEx Ground for commercial destinations and FedEx Home Delivery for residential destinations. These services are not express shipping and can take up to approximately 5 business days. If you think you might require express services after the 1 to 3 week fabrication time, please contact us to receive a quote and to make your purchase.

We ship oversized items – typically an item weighing more than 150 pounds when packaged – via a freight carrier. See “How do you ship large items in the U.S.?” for details.

We ship oversized items – typically an item weighing more than 150 pounds when packaged – via a freight carrier. Due to increased prices for crating materials and for freight shipping, items requiring freight shipping may incur an additional fee. You will be contacted after checkout if so. If the item does not populate a shipping rate at checkout, please contact us for a surcharge quote. You will be responsible to pay any additional fees including but not limited to missed deliveries, delivery upgrades, additional services, etc.

Yes, the Caproni Collection uses FedEx to ship internationally. Shipping options can be found in the checkout process. Please note that international shipping estimates may not be 100% accurate and may be subject to a shipping surcharge due to supply chain issues like increased prices for crating materials and for freight shipping. You will be contacted after checkout if so or you may contact us for a more accurate estimate. If the item does not populate a shipping rate at checkout, please contact us for a surcharge quote. Customers may also request that we ship via FedEx’s ocean freight service for large orders (and note that the transit time is about 30-45 days). Please note that all duties and taxes are the responsibility of the buyer.

Items must be opened and inspected within 48 hours of delivery to report any damage. Although we ship our casts with great care, on the extremely rare occasion that one arrives damaged, we would work with you to find a resolution. For customers in the contiguous United States, please email us with images of the damage and damaged packaging. We would provide a replacement upon return of the damaged cast and issue a claim to FedEx. FedEx may pick up the damaged cast and packaging from you to examine the damage and return it to us. Please save all original packaging for inspection. For customers from Alaska, Hawaii, and the U.S. territories and international customers, please email us with images of the damaged cast and damaged packaging.

Yes, you can pick up your order at our gallery in Massachusetts during business hours. Choose this option at checkout.

Returns, Exchanges, & Refunds

No, returns are not accepted; all sales are final as pieces are made to order and hand cast. Please contact us with questions and concerns.

No, exchanges are not accepted except in certain cases. Please contact us to discuss.

Items must be opened and inspected within 48 hours of delivery to report any damage. Although we ship our casts with great care, on the extremely rare occasion that one arrives damaged, we would work with you to find a resolution. For customers in the contiguous United States, please email us with images of the damage and damaged packaging. We would provide a replacement upon return of the damaged cast and issue a claim to FedEx. FedEx may pick up the damaged cast and packaging from you to examine the damage and return it to us. Please save all original packaging for inspection. For customers from Alaska, Hawaii, and the U.S. territories and international customers, please email us with images of the damaged cast and damaged packaging.

A refund/cancellation request can be submitted within 24 hours after the purchase is made.

The return shipping cost is handled by the customer. If the item was damaged in transit, please see “What if a cast gets damaged in shipment?” in the Shipping & Pickup section.

The return shipping cost is handled by the customer. If the item was damaged in transit, please see “What if a cast gets damaged in shipment?” in the Shipping & Pickup section.

Gift cards

Our gift cards are digital/electronic only.

You will receive an email from us with a code to be used when redeeming the card. You can also add a recipient email and personal message and schedule a time for delivery when purchasing.

Yes, a gift card can be used for more than one purchase provided there is a balance remaining on the card.

Yes, more than one gift card can be redeemed during checkout.

No, you cannot use a gift card to buy another gift card.

No. Our services, such as restorations, conservations, appraisals, clay models, and molds, are excluded.

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Yes, gift cards are a form of payment.

Yes, we can use the gift card redemption code you supply us with to create an order for you. The order confirmation can be emailed or mailed to you if you would like a receipt.

No, you cannot reload a gift card.

You can check your balance on the gift card page which is found in your order confirmation email, or you can contact us and we can check the balance and send the information to you.

We can replace the redemption code that was emailed to you when you purchased your gift card if you cannot locate the email with the code. Only the purchaser can be emailed the code as gift cards are considered cash.

No, gift cards cannot be returned or refunded.

No, Caproni Collection gift cards do not expire.

You can read them here.

Materials & Quality

Most of our reproductions are cast in plaster. A few of our reproductions are hand cast in urethane resin if additional strength is needed. Some items, like small busts, are cast solid, but most items are cast hollow. The plaster reproductions are hand cast and reinforced with burlap, glass fiber and/or metal rods for extra strength. We make all of our products onsite and use American-made materials.

Plaster is only suitable for indoor display, but some of the pieces in our catalog can be cast in an alternative material which can be used for outdoor display. Please contact us if you would like specific information on a particular piece.

Some items are shown in our offered patinas, some photos are black and white, and other photos are of antique casts. If you’re curious about a particular finish/patina, feel free to contact us.

We recommend the Flat White finish for this purpose. The Flat White patina allows the true form of the object to be seen the most clearly without additional coloration that might make it more difficult for that purpose.

The original plaster castings by P.P. Caproni and Brother were made with multi-piece plaster molds from the original sculptures which created the seam lines. The newer, flexible silicone mold material we use to make new molds from old casts do not create these seam lines unless the lines are already in the antique cast. We leave them showing for historic reasons and to show the accuracy of our casts compared to original Caproni plaster casts. Instances of maintaining the seam lines are noted on the product pages.

The Caproni Collection uses many of the original castings by P.P. Caproni and Brother made over 100 years ago to create accurate, first-generation copies. We use the same old-world tradition of plaster casting, and every replica is a true work of art. Our mission is to preserve and continue the important traditions passed down from the Caproni brothers. Robert Shure, a renowned sculptor in his own right, has been the owner of the Caproni Collection (formerly the Giust Gallery) since 1992. Read more on the About and History pages.

Display & Maintenance

Masks and small and large reliefs (except tabletop pieces as noted) come with at least one embedded hook for hanging unless otherwise noted. For all other pieces, like anatomical casts, refer to the product pages.

Although plaster is not suitable for outdoor use, some of the pieces in our catalog can be cast in an alternative material which can be used for outdoor display. Please contact us if you would like specific information on a particular piece.

If possible, store in a clean, dry location away from dust to preserve your piece. However, if the piece becomes dirty from dust or other debris, you can clean it with a very soft dusting cloth. Gum erasers may also be used if needed. Contact us if you need further instruction.

Visiting

Of course! Hours are Monday to Friday 9:30 AM to 4:00 PM EST. Appointments are required to ensure your best experience. Weekend visits are by appointment only depending on availability. Please note that casts in the gallery are for display purposes only, and we create casts for purchase per order although we sometimes have small, popular casts in stock. We offer a walk-in discount of 10% % for items in-stock and purchased on-site. Upon arrival, please park on the left side of the building or on the street and use the front entrance. Please contact us to schedule your visit.

Yes! Your art class can visit our gallery for cast drawing sessions. Contact us to discuss the details.

Caproni Collection History and News

You can read about us under About and History and on our blog.

In the 1970s, Lino Giust purchased the Caproni collection of molds and casts and renamed the company. His successors, Robert and the late Kathleen Shure, retained this name until early 2019 when they changed the name to reflect its historical roots.

Yes! If you have an antique plaster cast with a metal hallmark or stamp (see some examples here), you can contact us for information and an estimation of when the cast was created.

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